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HPE Customer Support Technical Assistance Day Service provides you with the flexibility to customize tasks beyond the scope of Hewlett Packard Enterprise’s standard technical services. Highly trained technical service specialists can assist you with a variety of operational, optimization, and assessment activities.
Hewlett Packard Enterprise’s approach is based on thorough analysis, planning, and rapid execution to help address the technical challenges you face. Using proven techniques and processes gained from extensive experience in many successful engagements for enterprise clients worldwide, our technical specialists help you reduce the cost, timeframe, and business risk typically associated with a broad range of technical, change management, and project management activities. The end result is a solution that will help you to meet your business needs.
HPE Customer Support Technical Assistance Day Service is available for all Hewlett Packard Enterprise supported products.
This service does not include installation and deployment-related activities, which are part of a separate service, HPE Installation & Deployment Assistance Day Service.
HPE Resource Services is your source for project management, software and hardware technical specialists, IT service management (ITSM), and business critical consultancy to assist you in meeting your project or technical goals. There are multiple resources available that can be combined to meet the unique needs of your organization:
• HPE project management resources provide administrative assistance, disciplined project methodology, and a single point of contact for your IT project needs.
• HPE hardware technical resources provide customized proactive hardware support, such as assisting with your hardware deployment, moves, configuration, or upgrade plans, to meet the specific needs of your organization and provide complementary assistance on the installed system.
• HPE software technical resources provide customized proactive assistance and support for HPE-supported software installation, configuration, and upgrades.
• HPE technical resources can provide advices and/or services related to customer environment, hardware, system infrastructure software, and virtualized environment, including technical performance and capacity assessment.
• HPE Technical Consultant resources can provide advices and/or services in the areas of availability, security, and performance, and deliver guidance intended to help maintain your high-availability environment.
All of these services are delivered by highly skilled and trained professionals from HPE.
HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.
HPE Apollo Installation and Startup provides for the installation of your new eligible HPE Apollo system, along with the installation of one eligible operating system (or verification of one factory installed operating system) and the basic configuration of the operating system network parameters to establish network connectivity as more fully described below. This service is designed to assist you in bringing your new HPE Apollo System and operating system into operation in a timely and professional manner.
HPE StoreEver MSL3040 Tape Library Spooler Upgrade Startup service is designed to upgrade your existing HPE StoreEver MSL3040 Tape Library Base Module, versions Q6Q62A and Q6Q62B, by replacing the spooling mechanism and enabling the tape library to have additional storage capacity.
The spooling mechanism upgrade provides the capability for up to 15 modules to be added to your existing HPE StoreEver MSL3040 Tape Library Base Module. The spooler upgrade will allow the capability to install up to seven expansion modules above and up to eight expansion modules below the base library module, with up to 48U rack height maximum
HPE StoreEver MSL3040 Tape Library Base Module SKU: Q6Q62A
Maximum number of expansion modules: 6
Maximum tape cartridges: 272
HPE StoreEver MSL3040 Tape Library Base Module SKU: Q6Q62B
Maximum number of expansion modules: 6
Maximum tape cartridges: 280
HPE StoreEver MSL3040 Tape Library Base Module SKU: Q6Q62A with S0D78A installed
Maximum number of expansion modules: 15
Maximum tape cartridges: 632
HPE StoreEver MSL3040 Tape Library Base Module SKU: Q6Q62B with S0D78A installed
Maximum number of expansion modules: 15
Maximum tape cartridges: 640
HPE Storage File Controller Installation and Startup Service is designed to provide the necessary activities required to deploy an HPE Storage File Controller product into your HPE supported storage environment.
With the assistance of your designated IT storage administrator and the HPE best practices, an authorized installation specialist will help plan and deploy your HPE Storage File Controller product. In addition to the installation of the product, the service specialist will also perform HPE installation verification tests and a brief customer-orientation session, as described later in the document.
HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.
HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.
HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.
HPE StoreOnce single node System Installation and Startup Operational Service provides planning, service deployment, installation verification testing (IVT), and an orientation session to help you deploy the features and functionality of the HPE StoreOnce Systems in your network environment. This operational service covers the installation and configuration of the HPE StoreOnce 2xxx, 3xxx, 4xxx, 51xx, and 55xx Gen3 single node systems and the 36xx, 5200, 5250, and 5650 Gen4 single node systems.
* Prices may vary based on local reseller.